MVD Communications - Technology Simplified

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Technology Simplified

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Participant
Quotes

"I wanted to let you know that I felt MVD did a wonderful job with this event. The selection of the hotel was not only a good location, but also a wonderful facility. The day was scheduled very nicely, with very interesting events, speakers, and subjects. It was very helpful as a telecommunications employee to attend such an informative event. Thanks again for the opportunity to meet MVD, and your other partners."

— Jeff Jacobs
Voice Administrator II
American Financial Group

"Thank you for including Peak Results as a participant in your seminar. I was impressed with the attendance of your seminar and with the professional manner in which your organization conducted this event. This was valuable information and we look forward to working with you in the future."

— Jim Dixon
Managing Partner
Peak Results

MVD knows that a business communications system needs to go beyond just covering equipment feature needs. It involves utilizing available applications that really drive the system's performance to meet your business goals. Our manufacturer partnerships and third-party alliances provide your company with access to the applications programs needed to transcend your system's base functionality.

Ongoing Seminars & Workshops
MVD is known for hosting some of the area's most comprehensive and relevant workshops. We bring in both MVD subject matter experts and industry experts for these events who present the technology in terms you can understand. Topics range from IP trends to ROI measurement to the latest product functionality. Our goal is to provide you with ready-to-use info that can directly improve your bottom line.

These workshops are targeted at business owners, operations managers, IT managers and executives alike. Recent seminars included individual breakout sessions that ran simultaneously, allowing attendees to pick and choose which track best suited their interest.

Professional Services
If your company has new communications goals to reach, but you don't know how your current technology matches up to those goals, we can help. MVD business analysts can review your company's new requirements and then compare and contrast that to your current environment. You'll walk away with a clear understanding of what solution is needed to achieve your goals (and what's already working just fine). This is just one of the many professional services that MVD offers. Others include:

•	Call Center tune up - evaluates current design and routing plans for maximum efficiency
•	System audit - identifies components that may not be performing at optimal rates
•	Telecommunication expense audit - analyzes call routing structures to determine least cost scenarios
•	Third party evaluation - MVD serves as a disinterested third party to review the work of others

On-Site Training
MVD offers on-site training for those looking to achieve a 20-40% faster ramp-up time. This training allows users to get acclimated to the actual systems that will be used in production. Here, questions are answered in a group environment and hands-on interaction between teacher and user accelerate the learning process. Many companies rely on us for on-site training for a successful implementation.

Training is usually conducted by MVD Subject Matter Experts or Engineers. It can last a few hours or a few days, depending on individual preference. MVD also offers computer-based training and classroom training for administrators and supervisors.