Professional Services
Your business telecommunications system will only be as powerful as
the functionality behind it - and your employees' ability to use it well.
Consulting
We offer the professional services of skilled business analysts and subject matter experts who can explore your company's new business telecommunications requirements, then compare and contrast them to your current environment. Consulting with you, these experts will give you a clear understanding of what solution is needed to achieve your goals. Of course, they will let you know, too, what already seems to be working well.
Consulting may include a...
- System Audit - identifying business telecommunications components that may not be performing optimally
- Telecommunications Expense Audit - analyzing call routing structures to determine least-cost scenarios
- Call Center Tune-Up - evaluating current design and routing plans for maximum efficiency
- Third-Party Evaluation - with us serving as the disinterested third party reviewing the work of others
Training
As part of our professional services, we offer onsite training for anyone looking to achieve a 20% to 40% faster ramp-up time. This allows business telecommunications users to get acclimated to the actual systems that will be used in production.
During training, we answer questions in a group environment, where personal interaction between teacher and student, not to mention hands-on system involvement, accelerates the learning process.
Training is a critical factor in any successful business telecommunications implementation, and many companies rely on our professional services for the onsite training that ensures success.
Onsite Technicians
Whenever your IT staff needs assistance, call us. Our technicians can augment your staff on site, taking ownership of tactical day-to-day operations as needed or supporting one of our own managed services. Maybe your requirements are project-based. Maybe they call for a more permanent solution.
Either way, our well-trained and experienced technicians can assist you in many ways, particularly...
- Handling moves, adds, changes, and deletions (MACD)
- Helping you with service-ticket request completion
- Offering general support for your in-house telecommunications team
