Affordable, Flexible,
& Comprehensive
A single system component failure can be more costly than a year's
worth of maintenance coverage. Don't wait for a problem!
Save Up To 50% Off Your Current Expenses!
With FREE remote MAC*** on each of our plans, you'll start saving right away. It doesn't matter who your manufacturer is (Avaya, Cisco, Nortel, Mitel, etc.), we cover all manufacturers and Avaya legacy systems.
| BASIC | PREMIUM | |
| Onsite Technical Support | 8x5 | 24x7 |
| Remote System Backup* | -- |
Yes
|
| Onsite System Backup |
Yes
|
Yes
|
| 24x7 Monitor - Event Notification and Diagnosis |
Yes
|
Yes
|
| Secure Web-Portal Access |
Yes
|
Yes
|
| 24x7 Online Service Requests |
Yes
|
Yes
|
| Remote Technical Support |
Yes
|
Yes
|
| Incident Management, Escalation, and Resolution |
Yes
|
Yes
|
| Parts |
Yes
|
Yes
|
| Software/Firmware Entitlements** |
Yes
|
Yes
|
| Preventative System Maintenance |
Yes
|
Yes
|
| 8x5 FREE Remote MAC*** |
Yes
|
Yes
|
| OPTIONAL VALUE ADDED SERVICES |
| Telephone Sets / Terminals |
| Upgrades |
| Offsite System Backup |
| Carrier Resolution |
| Same Day Parts Availability**** |
| Wirecare |
Sign Up Today - Call 888-843-1683 or use Online Form
* Applicable Systems
** Must have current manufacturer software support
*** Does not include project work
**** Mission critical parts
Protect Your Investment and
Vital Tool For Your Success
What would happen if your phone system went down? How much money would be lost? MVD offers flexible, affordable, comprehensive service and support to give you peace of mind.
Our maintenance programs feature preventative maintenance, free remote technical support, 8x5 FREE remote MAC*, 24x7 online service requests, and much more.
*Does not include project work
Authorized Mitel and
Avaya Maintenance Provider
MVD's maintenance programs ensure that your investment in a communications system is fully protected and used to its fullest potential.
We also support Nortel, Siemens, Toshiba, Cisco, and many others.
