Solutions
As business telecommunications continue to become more complex, our telecommunications consulting becomes more and more in demand. The expertise of our consultants spans the entire field of business telecommunications, including...
When the need arises for real business telecommunications solutions, our consulting staff draws upon a vast store of telecommunications knowledge and frontline telecommunications experience. They know how to get your phone system up to speed in no time. And they know the best solutions to help you get the most functionality from your system: workable, flexible, creative, customized solutions based on your specific business needs. After all, our consultants work with companies large and small and with phone systems local and national in scope. Their creativity comes from knowing what works.
The solutions our consultants offer take a variety of forms and are available primarily through our...
- Face-to-face, personal contact - a "discovery" meeting in which our consultants do the listening, not the talking, so they can get to know you and your needs as thoroughly as possible
- Technical Resource Center - our collective talent pool of technicians and engineers with telecom product expertise that has made MVD a leading support organization
- Training - something for which we are famous; in-house, onsite, or in a classroom environment (Note: Onsite training prior to telecom system implementation has been shown to enable a 20% to 40% faster ramp-up time than "on-the-fly" training after the fact.)
- Online Help Desk - an efficient, automatic, Internet-based service and communication tool available 24/7, allowing customers to go online and open a service or support ticket, view work-order status, create reports, review real-time tracking updates, and more