Maintenance Programs
We live by the comprehensive, flexible, customized service and support we provide our business telecommunications customers. And the maintenance programs we offer are a testament to that:
- Bronze Medal Support includes maintenance coverage Monday through Friday, 8:00 a.m. to 5:00 p.m., EST
- Silver Medal Support includes extended weekday and weekend maintenance coverage 24/7, year round
- Gold Medal Support - best suited for companies that can't afford down time - includes customized maintenance coverage 24/7, year round
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The benefits of our business communications/telephone system maintenance programs include...
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- less down time
- a response-time guarantee: remote response of two hours and onsite response within four hours during an emergency
- Priority Customer status, allowing you to lock in labor rates and be one of the first serviced in emergency situations
- competitive rates
- savings of up to 50%: maintenance program payments lower than multiple single payments for service calls
- peace of mind, since scheduled maintenance programs prevent telephone system failure and diminish the risk of telephone system crashes
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Our business telecommunication maintenance programs let you select from an array of customizable service options:
- routine maintenance at regular intervals
- emergency response during major outages
- monthly minor remote programming changes
- replacement parts and labor as needed, under normal operating conditions
- preventative maintenance and/or system cleaning every six months
- remote system monitoring and problem escalation
- remote alarm management and alarm reports
- remote vacation coverage for your telecommunications staff
- consulting services
- compatibility studies (for instance: Which will work best for your business: VoIP or SIP?)
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