| The need for retaining a thorough maintenance
& support plan is never as evident as when your system
is down. However, even a single communications system component
failure can be more costly than a year’s worth of maintenance
coverage. MVD offers coverage plans that can be scaled-down
or comprehensive, depending on your company’s needs.
Why Choose an MVD Maintenance & Support
Plan?
| • |
Offers significant operational and financial benefits |
| • |
Provides proactive measurement to ensure the systems’
reliability and functionality |
| • |
Covers all system components for a consistent and
predictable cost which can be budgeted monthly or annually |
| • |
Have ability to receive additional savings (up to
40%) through prepaid and multi-year coverage plans |
| • |
Receive free minor programming changes |
| • |
Access to MVD’s
web-based Help Desk |
| • |
Enjoy priority dispatch over non-maintenance customers
and enhanced support for your internal users |
Types of Plans Offered
You can choose from a variety of need-based maintenance plans
tailored to the size and complexity of your communications systems.
| • |
Standard: coverage Monday through Friday / 8:00
am to 5:00 pm EST |
| • |
Extended: coverage Monday through Sunday / 24 hours
x 365 days per year |
| • |
Custom: coverage planned for special needs
|
Range of Services
| • |
Routine maintenance scheduled at regular intervals
(including backup media, cleaning filters, and inspecting
the overall operation of your system) |
| • |
Preventive maintenance/system cleaning |
| • |
Emergency response on major outages |
| • |
System monitoring and problem escalation to systems
manufacturer when required (with MVD taking ownership
for managing its resolution) |
| • |
Spares provisioning (i.e. “Crash Kits”
– critical components inventory) |
|
