Remote Monitoring

Your company's phone system is the lifeline to your customers. You can't afford any system downtime, and an ounce of prevention could save you hundreds of dollars and a few headaches.

MVD's remote monitoring and alarm management services utilize modems attached to your PBX to notify your and MVD's designated staff of potential system failures about to occur. With this, a series of pre-defined tests are automatically generated to attempt to clear the system error before human intervention is required.

multi-port / multi-server configurations 24 x 7 alarm notification and management via a variety of sources reporting capability web access alarm history robust, flexible and full service substantial return on investment with lower to no downtime

system monitoring and problem escalation to systems manufacturer when required (with MVD taking ownership for managing its resolution) alarm reports by location, report group, port utilization or all alarms automatic scheduling of "test-inads link" on any or all days of the week ODBC integration capability with many leading CRM and Trouble-tracking programs all services included in our customizable maintenance and support programs

• Services
• Installation/Integration
• Maintenance & Support
• Remote Monitoring
• Managed Services
• Solution Design Consultation
• Professional Services
• National Coverage
• Project Management