National Coverage
We started in Ohio. And we are still based in Ohio. But we also have sales offices in Indiana and Florida - not to mention a national deployment center in Omaha, Nebraska. With this kind of reach and the help of our various business partners, we can provide multiple telecommunications solutions and daily support to enterprises across the United States.
Facilitating our national coverage are the resources of our own comprehensive National Service Provider (NSP) Network consisting of more than 1,000 individual service providers nationwide...
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Onsite technician coverage is assured by using MVD technicians as well as those from our NSP Network. This network is managed through our national deployment center and the NSP database. We can match customer requirements with local service providers who have the necessary qualifications and technical skill sets. |
Our national deployment center delivers consistent Quality of Service nationwide through ...
- assessment and recruitment of external service resources, establishing guidelines
- pricing negotiations for external services, especially those related to large projects
- assessment of the availability of service resources per project requirements
- schedule planning, negotiation, and acceptance
- implementation, project management, maintenance, and training
- project analysis defining the scope, detail, and feasibility of work, then recommending solutions
- identification, notification, and management of project deliverables
- change order management
- performance measurement, tracking, and reporting
- customer satisfaction measurement, tracking, and reporting
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Before entering into a subcontracting relationship, we thoroughly screen each service provider to ensure compliance with high ethical work standards and industry credentials. Our partner relationships allow us to give our customers the telecommunications systems and support they need to better manage their multiple sites and manufacturers.