Maintenance & Support
You can't afford to have your business telecommunications system out of commission - especially when even a single system component failure can be more costly than a year's worth of maintenance coverage. And we offer business telecommunications maintenance and support plans as scaled-down or as comprehensive as your company needs.
With one of our maintenance and support plans tailored precisely to your business objectives,
you get...
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- significant operational and financial benefits
- proactive measurement that ensures telecommunications system reliability and functionality
- coverage of all system components at a consistent, predictable cost that can be budgeted monthly or annually
- potential added savings of up to 40% through prepaid and multi-year coverage plans
- free minor programming changes
- access to our Web-based Help Desk
- priority maintenance and support dispatch over non-maintenance customers, plus enhanced support for your internal users
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We offer three different telecommunications maintenance and support plans. Choose the one most compatible with the size and complexity of your business operations:
- Bronze Medal Support includes maintenance coverage Monday through Friday, 8:00 a.m. to 5:00 p.m., EST
- Silver Medal Support includes extended weekday and weekend maintenance coverage 24/7, year round
- Gold Medal Support - best suited for companies that can't afford down time - includes customized maintenance coverage 24/7, year round
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Our maintenance and support includes...
- routine telecommunications system maintenance scheduled at regular intervals; includes media backup, filter cleaning, overall system operation inspection
- preventative maintenance/telecommunications system cleaning
- priority emergency response for maintenance customers
- telecommunications system monitoring and expeditious problem resolution - with us taking ownership of problem resolution management and involving the systems manufacturer when necessary
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