Business Telephone Systems
Enhance your current system with "street-smart" solutions you won't find in a
manual or equip your business with a new solution that doesn't break the bank.
Enhance Your System
Whether you are a new company with the need for a simple, affordable and efficient phone system, or you've decided to upgrade your existing telecommunication equipment, MVD can help.
Our consulting staff knows the best solutions to help you get the most functionality from your phone system: workable, flexible, creative, customized solutions based on your specific business needs. Our consultants work with companies large and small and with phone systems local and national in scope. We offer a full range of product and technical expertise to help you make the most of your current voice and data systems.
Our biggest asset is our ability to enhance your current system using a “street-smart” solution that you won't find in any manual. Our people know what works to ensure you keep costs down and bring your telecommunications equipment to new life.
Small & Midsize Business
Avaya IP Office
IP Office is a single, stackable, scalable small business communications system that grows with your business easily and cost-effectively. Built from the ground up specifically for small and midsize businesses, IP Office offers technical flexibility — it uses digital, analog, IP, or any combination of these — and resiliency.
IP Office includes new mobility features that help increase reachability for on-the-go employees. The system seamlessly integrates with today’s popular desktop applications to help improve a company's collaboration tools, ultimately increasing employee productivity and enhancing customer service.
IP Office is an award-winning small business communications system used by more than two million organizations worldwide. This communications solution is a proven investment.
- Lower total cost of ownership - IP Office offers nearly 25% lower TCO when compared with competitive systems, according to a 2010 Tolly Group report. Energy-saving desk phones deliver up to 60% more efficiency and Avaya customers can save up to 60% of their original investment when migrating to IP Office. The solution can also reduce or eliminate conference calling fees with its built-in secure conference bridge.
Medium to Large Business
Avaya Aura® is the core communications platform supporting contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative capabilities.
Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased.
- Improve business agility - SIP architecture with centralized management and control gives businesses the agility to take advantage of new capabilities, deploy new applications, and deliver new levels of customer service.
- Reduce costs - Use the corporate network to handle traffic and reduce PSTN usage with a single enterprise-wide dial plan and intelligent routing policies. Save money by consolidating trunks. Reduce administrative costs with simpler management and infrastructure.
- Increase productivity - Avaya Aura® makes it easy to deploy services to users as needed, independent of location or network connection. Employees get unified communications tolls to work effectively in a fraction of the time.
The Mitel® 5000 Communications Platform (CP) enables small businesses to blend their voice system into their data network, creating a cost-effective, efficient communications environment. The 5000 CP solution offers a digital / IP communications platform, which allows businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.
The 5000 CP is built on a scalable software and hardware platform that efficiently combines the best of both data networking and TDM switching architectures. The 5000 CP supports digital telephones natively, in addition to out-of-the-box IP networking. It is designed to help scale and protect your investment with add-on modules and processors in a form factor that is optimized for shelf-top, rack-mount, and wall-mount scenarios. The 5000 CP may be networked with an existing Inter-Tel® Axxess® communications system, offering backwards migration compatibility and expansion of IP networking. The 5000 CP is expandable to support up to 250 users and multiple sites.
The 5000 CP delivers a complete suite of business applications out of the box which include unified Voice Messaging , Hot Desking, Meet-Me Conferencing, ACD and enhanced mobility with Dynamic Extension Express, Teleworking. In addition, the Mitel 5000 CP supports a range of advanced Unified Communications applications via the Mitel Applications Suite (MAS), the Mitel Unified Communicator® (UC) Express and the Mitel Unified Communicator® (UC) Advanced.
For a Linux-based Messaging Solution, Rely on Repartee
Repartee® is an easy-to-deploy messaging system designed for small to mid-size businesses to cost effectively manage their voice communications, improve customer service and increase productivity. Built on a proven Linux platform, Repartee delivers feature-rich applications including hospitality, call processing, personal call control, voicemail, automated attendant, unified messaging, and fax.
- Repartee LX — Linux-based platform scales up to 64 ports and up to 5,000 UM users
- Repartee LXi — Linux-based appliance supports 4 ports and up to 100 UM users
Call recording and quality assurance technology can play a valuable role for businesses across a wide spectrum of industries, including automotive dealerships, financial services, insurance, healthcare, manufacturing and distribution. Any business that regularly communicates with customers, clients and partners via the phone should proactively manage the risks inherent in these interactions and promote quality assurance using call recording.
With the Tracer contact center recording and quality assurance solution, call recordings become a vital part of developing highly effective compliance, process and risk management programs. Tracer call monitoring functionality ensures phone-based interactions are readily available for dispute resolution and transaction verification.
Talkument voice documentation software provides businesses complete control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. Talkument users enjoy the familiarity of an Outlook-style interface to store and organize call recordings of their important business telephone conversations. Talkument software is unlike any other call recording solution on the market, which only offer limited call logging functionality, due to the patent-pending OAISYS Portable Voice Document (PVD™) technology at its core.
OAISYS PVD technology enables users to store, organize and play back call recordings, or voice documents, of their phone-based conversations. These call recordings can then be used to effectively drive quality assurance, workforce collaboration, dispute resolution and overall productivity measures.
Talkument is widely used in healthcare, legal services, insurance, financial services and multiple other industries. It delivers enhanced collaboration and an additional measure of revenue protection while supporting business documentation, dispute resolution, litigation defense and project management.
An unlimited user license for Talkument voice documentation software is included with every OAISYS call recording system, a unique delivery model that is unmatched by other call recording vendors.