Putting MVD's web portal to work for you!

September 16, 2009

MVD currently utilizes Tiger Paw service and contact management software to manage our customer interactions, sales pipeline, and maintain a consistently high-caliber service level. Tigerpaw provides integrated help desk functionality with tools for tracking trouble tickets, managing customer assets, service history, contracts and knowledge base into one single database of information.

As part of the Tigerpaw software, we also provide a web-portal for our customers, via Tigertrak. This portal provides real time 24X7 access to authorized customers, thus speeding processes and increasing information availability without having to go through a live agent.

Users of the Web Portal have at their disposal:

  • Request Service feature
  • View and Print Pending Service Orders
  • View Service Contracts
  • View Account Invoices
  • View, Print and Accept Quotes
  • View Telephone Circuits
  • Access to Knowledge Base
  • Sort and Export List Views
  • Search Service History
  • View Customer Inventory
  • View Projects
  • View Service Charts
To take advantage of our webportal please send a request to helpdesk@mvdcommunications.com or see your account representative. If you already have a portal account, please login here. If you need assistance getting logged in, please contact Customer Support or (888) 843-1683
 
Joshua Foley
MVD COMMUNICATIONS
SYSTEM ENGINEER 

 

 

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