Superior customer service is one of MVD's competitive differentiators. Companies that merely handle the day to day transactions of their clients' are ones that will not survive and thrive in this new economy. The successful companies will be the ones that help their customers achieve their long term goals, not only doing what is best for them today, but helping them achieve their long term strategic plans. We don't want to be just our customers' voice and data service company, but rather a trusted strategic partner who not only solves their problems today, but one who shares their visions and helps them reach their long term goals and objectives.
It reminds me of the story of a man who went to a construction site and asked a worker what he was doing. The worker who was feverishly laying brick one after another, sweating profusely while building a pretty straight and level wall, replied with a little bit of attitude in his voice, "what does it look like I am doing?, Obviously I am laying brick, like my father did before me, and his father before him, and my son will after me. After all, I am a bricklayer.
"The man then proceeded to a second worker and asked him what he was doing, the second worker who was working twice as feverishly as the first, but his wall was not just pretty straight it was perfect, stopped and said excitedly: "If you have a minute, I will tell you. You see, I am building a cathedral. People are going to come from all around to not only pray here, but to get married, pay last respects to lost loved ones, go to Sunday school, and give service and charitable donations to help those less fortunate than they are."
Which worker would you want to do business with? So take a moment and think, Are you laying brick or building a cathedral for our customers? Are you part of the problem or part of the solution? Do you simply stir the pot, or do you stir the imaginations of our fellow employees? Do you run around saying "the sky is falling" or do you instill confidence via your leadership, words, and actions? Do you see these as troubling times or times of vast opportunities? Do you simply aim high or strive to be all that you can be? Motivation and positive attitude are contagious, but so is negativity. We can not control what life throws at us, just how we choose to face it.