| MVD knows that a business communications system needs to go beyond just covering equipment feature needs. It involves utilizing available applications that really drive the system's performance to meet your business goals. Our manufacturer partnerships and third-party alliances provide your company with access to the applications programs needed to transcend your system's base functionality.
Supercharge Your Call Center
How can strategic biz applications affect your call center or multi-channel contact center? Here are just a few ways:
| • |
Increase number of calls answered per day |
| • |
Decrease average call answer time |
| • |
Decrease call abandon rate |
| • |
Reduce customer complaints |
| • |
Provide better service and faster answers to your customers |
| • |
Increase sales volume by enhancing overall
user experience |
>> Learn
more about Call Center Solutions
Improve Employee Productivity
Advancements in traditional messaging
methods (i.e. voice mail and e-mail) and message access applications
give your company something that can't be bought: a true competitive
edge. Utilizing Unified Communications applications such as
mobile messaging and speech access boost your employees' productivity.
The top four benefits of these applications:
| • |
Turning down time associated
with message management into revenue-generating, productive
time |
| • |
Leveraging existing investments
in messaging with seamless access to your internal business
applications and shared corporate resources |
| • |
Creating competitive advantage
with quicker response rates |
| • |
Driving revenue through more
effective communication.with customers and colleagues
alike |
>> Learn
more about Unified Communications
Expand Your Reach and Lower Overhead by
Creating Virtual Offices
Customers have a higher standard of service
than ever before. In order to hold fast in the competitive marketplace,
your customers require your offices to be available on their
schedule. The influx of mobile and at-home workers into the
traditional workplace metric allows you to maintain your standards
of service around the clock. Converged Communications applications
gives your remote workers the same functionality as their brick-and-mortar
counterparts. The top benefits:
| • |
Empowering your customers to
contact you when convenient to them, regardless of geography |
| • |
Reducing your overhead by moving
toward 'virtual' departments or individual employees |
| • |
Ability to expand your work
force regionally, nationally or internationally with minimized
expenditure |
>> Learn
more about Converged Communications
Allow Your Business to Focus on its Core
Competencies
MVD's Outsourced Services is an all-inclusive
program that gives you the telecom systems & support you need
without having to output capital dollars. From equipment to
maintenance to ongoing support, we "build" an entire program
for you and charge a usage fee (generally a monthly bill) for
doing so. This attractive financial model typically saves our
customers an average of 20% in telecom costs. But just as importantly,
it allows your business to focus on its core competencies by
letting MVD manage & support the daily and monthly tactical
operations.
Our Outsourced Services are ideal for
companies who are either growing or downsizing and thus need
a scalable system to accommodate fluctuations in personnel.
It's also for companies who don't require a full-time telecom
staff or who want a cost-effective way to upgrade technology
at particular time intervals. Specific benefits from utilizing
Outsourced Services include:
| • |
Improving cash flow |
| • |
Providing tax benefits |
| • |
Transferring new system purchase
into operating expense versus capital expense |
| • |
Enabling acquisition of current
equipment |
| • |
Providing a predictable cost
model and life-cycle savings based on monthly service
fee |
>> Learn
more about Outsourced Services
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